1. PARTIES
This Agreement is concluded between:
SELLER: DİVAN PERDE
Address: Yenişehir Mah. Hastane Cad. Melikşah Sk. Karahanoğlu Apt No: 4/B – Bingöl
Phone: 0505 050 4967
E-mail: faytunc121hotmail.com
and the BUYER, who places an order through the Seller’s website (name-surname/title, address, e-mail, phone information as declared during the payment/order process), under the terms and conditions set forth below.
By confirming the order, the BUYER agrees to pay the product price along with shipping, taxes, and any other applicable costs.
2. DEFINITIONS
Within this Agreement:
Law: Refers to the Law No. 6502 on the Protection of Consumers,
Regulation: Refers to the Regulation on Distance Contracts dated 27.11.2014,
Site: Refers to Divan Perde’s website,
Goods: Refers to all products offered by the Seller.
3. SUBJECT
The subject of this Agreement is the determination of the procedures and principles regarding the sale and delivery of the product(s) ordered electronically by the BUYER on the Seller’s Site, whose specifications and price are stated on the order screen.
4. SELLER INFORMATION
Title: DİVAN PERDE
Address: Yenişehir Mah. Hastane Cad. Melikşah Sk. Karahanoğlu Apt No: 4/B – Bingöl
Phone: 0505 050 4967
E-mail: faytunc121hotmail.com
5. BUYER INFORMATION
The recipient, delivery address, billing address, telephone number, and e-mail address shall be as stated by the BUYER during the order process.
6. PRODUCT / PAYMENT / DELIVERY
The BUYER acknowledges that they have read and electronically confirmed the preliminary information regarding the basic characteristics of the products, sales price, payment terms, and delivery information. Prices displayed on the Site remain valid until updated; time-limited campaign prices remain valid during the campaign period.
The total sale price (including taxes), shipping fees (if any), payment method and plan, and billing/delivery details are included in the order summary and confirmed by the BUYER.
Delivery: The product(s) shall be delivered to the BUYER or the person/entity designated by the BUYER within the maximum period specified in the preliminary information, depending on stock and production status and the BUYER’s location. Responsibility for shipping fees is indicated during the order process.
Invoice: Issued electronically as e-invoice/e-archive.
7. GENERAL PROVISIONS
7.1. The BUYER accepts, declares, and undertakes that they have read, understood, and electronically confirmed all preliminary information regarding the products before order confirmation.
7.2. The SELLER undertakes to deliver the product subject to the Agreement in accordance with the specifications stated in the order, free from defects, and in compliance with relevant legislation.
7.3. In cases of force majeure or extraordinary circumstances preventing performance, the SELLER shall inform the BUYER; the BUYER may cancel the order, request delivery of a similar product, or request postponement. In case of cancellation, the BUYER’s payment will be refunded within 14 days.
7.4. If payment is not made or is canceled by the bank/payment institution, the SELLER’s delivery obligation ceases.
7.5. If, after delivery, it is determined that the BUYER’s credit card was unlawfully used by unauthorized persons and the bank/payment institution does not pay the product price to the SELLER, the BUYER agrees to return the product within 3 days.
7.6. The BUYER must inspect the product before accepting delivery; damaged or defective packages/products must be reported through a written report with the courier, and delivery must be refused. Products accepted upon delivery are deemed undamaged.
7.7. The SELLER may send informational or commercial electronic messages to the BUYER via the communication details provided during order/membership; the BUYER may opt out at any time.
7.8. The BUYER accepts that the information provided during membership or ordering is correct and is responsible for any damages resulting from incorrect information.
7.9. The BUYER is obligated to use the Site in compliance with all applicable laws and general moral principles.
7.10. The Site may contain links to third-party websites. These links are provided for convenience and do not constitute any commitment or guarantee by the SELLER.
7.11. The BUYER agrees that the SELLER may contact them using the communication information provided during the order.
7.12. Return-Cancellation Restrictions for Custom-Made/Personalized Products
For products manufactured or customized according to the BUYER’s requests or personal needs (such as plissé blinds, plissé insect screens, accordion doors, caravan curtains, roller/zebra/venetian/sheer blinds manufactured based on measurements, color, profile, mechanism, installation type, or similar custom preferences), the BUYER has no right of withdrawal, pursuant to Article 15/1-(ğ) of the Regulation on Distance Contracts.
Returns/cancellations for such products are only possible under the following conditions:
If documented at the time of delivery with a report issued with the courier and reported immediately to the SELLER, the BUYER may exercise their statutory options. Damage occurring after delivery due to external impact or improper use is excluded.
If the product clearly deviates from the approved measurements–configuration–model or is defective, the BUYER may exercise rights under the Law (refund, free repair, replacement with a non-defective version, or price reduction).
If a product different from the order is delivered, the BUYER must notify the SELLER without using the product and return it with all accessories and packaging.
Errors arising from the BUYER’s measurement declaration or installation mistakes made by the BUYER or third parties,
Reasonable visual differences such as tone/color variations caused by screen/device settings,
Damage resulting from improper use, storage, or cleaning contrary to instructions.
If situations in (a) or (b) are confirmed, the SELLER may first choose free repair or remanufacturing; if this is not possible, the BUYER’s other statutory rights apply.
8. RIGHT OF WITHDRAWAL
8.1. For sales of goods under distance contracts, the BUYER may exercise the right of withdrawal within 14 days from delivery to the BUYER or the designated person, provided the SELLER is notified.
8.2. Important: No right of withdrawal exists for products manufactured/customized according to the BUYER’s personal needs or requests (Regulation Art. 15/1-(ğ)).
8.3. Withdrawal must be notified in writing or via a durable data storage medium within the legal period. After notification, the product must be returned intact with its invoice and all accessories.
8.4. The refund will be made within 14 days of receipt of the withdrawal notice through the same payment method used by the BUYER. The SELLER is not responsible for delays caused by the bank.
9. PERSONAL DATA AND PRIVACY
Personal data is processed in accordance with the Personal Data Protection Law No. 6698 and relevant legislation. Details are provided in the "Privacy and Security Policy" and "Cookie Policy."
10. DEFECTIVE GOODS / WARRANTY / SERVICE
If the product is defective, the BUYER may exercise the statutory rights (refund, free repair, price reduction proportional to the defect, or replacement with a non-defective product).
11. DISPUTE RESOLUTION
In disputes arising from consumer transactions, the Consumer Arbitration Committees or Consumer Courts located in the BUYER’s residence or where the transaction was conducted are authorized. Monetary limits for applications are determined annually and published in the Official Gazette.
12. EFFECTIVENESS
By confirming the order on the Site, the BUYER accepts all terms of this Agreement.
The SELLER ensures software mechanisms are in place to prove that the BUYER has read and approved this Agreement before completing the order.
